Return Policy
Return & Exchange Policy
We want you to love your jewelry. If for any reason you’re not completely satisfied, we’re here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, your item must be:
Unworn and in its original condition
Free of scratches, marks, or damage
Returned with original tag
Once your return is received and inspected, we’ll email you to confirm approval and process your refund.
Refunds are issued to the original payment method.
Exchanges
If you need a different style or size, we offer exchanges within 30 days of delivery.
Exchanges are processed once the original item is returned and inspected.
Non-Returnable Items
Certain items cannot be returned for hygiene and customization reasons:
Custom or personalized jewelry
Final sale or clearance items
Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If you receive a defective or wrong item, contact us within 7 days and we’ll send a prepaid return label.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us with photos within 7 days of delivery so we can make it right.
How to Start a Return
To begin a return or exchange, please contact our support team at:
Include your order number and the reason for your return, and we’ll guide you through the next steps.
